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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Seneca

November 22, 2024

1  out of  5
rating by Seneca
"I closed the policy with State Farm for the sole reason that this office does very, very poorly. I explain to them that they are making a mistake in the policy, and they don't even understand it. I got tired of having to work with you. Now I am very happy with progressive, although I regret having been with Estate Farm for five years and having left just because of the mediocrity with which they treated me."
We responded:
"Dear Seneca, We are truly sorry to hear about your recent experience with our office and regret that we did not meet your expectations. We strive to provide excellent service to all our clients, and it is clear that we fell short in your case. Your feedback is invaluable to us, and we take your concerns seriously. We are committed to reviewing our processes and providing additional training to our team to ensure such issues do not occur in the future. We regret losing you as a valued customer and are glad to hear you are satisfied with your new provider. If there is anything we can do to address your concerns or if you would like to discuss this further, please do not hesitate to reach out to us directly. Thank you for the five years you were with us, and we wish you all the best. Sincerely, Jim Dickerson"
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Angie McCall

October 8, 2024

5  out of  5
rating by Angie McCall
"Jim Dickerson's office always goes above and beyond for our insurance needs!"
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Reuben Sloan

October 2, 2024

5  out of  5
rating by Reuben Sloan
"I see many people complaining about prices. Must be due to their vehicle. Jim Dickerson was a lot cheaper for me and they haven't raised my rates in almost two years. Toyota and Ford vehicles"
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Kimberly Lynch

September 13, 2024

1  out of  5
rating by Kimberly Lynch
"Update: canceled my policy due to the issues below. They took 751.19 out of my account after cancelation. Keep say 24-48 hours they will return it but that has been going on for a week. They have stolen over $1100.00 at this point from me and just keep making a different excuse every day as to why they can't return it today! Bla bla bla corporate says we have to wait. Then omg don't get upset because we have stolen your money just stay calm and wait. They have been drawing interest on my money for 2 years and they want to hold out just a little longer This office has went to hell since Debbie left. Literally just got yelled at by Rachel because they have been charging me since November of 2022 for a motorcycle that was totaled and took my husband's life due to no fault of his own. So if you want to be screamed at an stolen from."
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Victoria Lightner

August 29, 2024

5  out of  5
rating by Victoria Lightner
"Erica Beck is always very knowledgeable and helpful! I highly recommend this agency of professionals!"
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Tia Green

August 22, 2024

5  out of  5
rating by Tia Green
"She was great 👍"
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Cameron Rose

August 4, 2024

4  out of  5
rating by Cameron Rose
"I've been with state Farm for 24 years and they were trying to cheat me on an accident. Jim Dickerson stepped up and made it right and car is supposed to get fixed. Jim deserves credit for stepping and getting corporate State Farm to do right thing. I give him the kudos. If you have issues with corporate State Farm, call your agent. Jim I'm sure has a lot of pull after being there 30 years. I'm glad he was my agent."
We responded:
"Dear Cameron, I am sincerely sorry that your experience did not meet your expectations. We value your feedback and loyalty to our company. I know we have been in contact regarding your claim and are working on rectifying the issue at hand. We absolutely understand your frustration and aim to never let this be your experience again in the future. Please reach out to me or the office if you have any further issues regarding this matter. Thanks - Jim Dickerson"
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Eric Feldman

August 2, 2024

5  out of  5
rating by Eric Feldman
"I have worked with Erica Beck for several years now, on various insurance issues for our family property, and most recently for boat insurance. In her patient and professional manner she always provides the information we need to make sound decisions. She has that rare combination - responsive, knowledgeable, detail-oriented, cheerful and helpful - everything you could ask for from your insurance agent. I can only give her 5 stars here, but I would give her 10 stars if I could."
We responded:
"Thank you so much for your kind words, Eric! We appreciate you taking the time out of your day to share your experience with us! We appreciate you and your business and we're here for you anytime! -Jim Dickerson"
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Derek X Mack

May 16, 2024

5  out of  5
rating by Derek X Mack
"Erica’s level of customer satisfaction is God tier."
We responded:
"Thank you for your positive feedback, Derek! We agree, we feel very lucky to have Erica as a part of our team! We're thankful for customers like you and appreciate you taking the time out of your day to share your experience with us! Give us a call if you need anything! -Jim Dickerson"
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Victor Whitehead

April 5, 2024

5  out of  5
rating by Victor Whitehead
"Brandon was very helpful"
We responded:
"Thank you for your review, Victor! We work hard to provide great service and are glad to hear we hit the mark for you! - Jim Dickerson"
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Bree Wyatt

April 4, 2024

5  out of  5
rating by Bree Wyatt
"Yvette is absolutely amazing. I have called several times in the past few months due to an accident and adding a new car onto my policy and she was able to get everything that I needed each time that I called. I called again a few months later about my insurance increasing and she explained everything to me in great detail. Thank you Yvette for all of your help!!!"
We responded:
"Thank you so much for your kind words, Bree! We really appreciate you sharing your positive experience with us! We strive to produce excellent customer service, and we are glad to hear that this was the case for you! Please reach out if there is anything you need, we love having you! - Jim Dickerson"
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jaqwonna brooks

March 20, 2024

1  out of  5
rating by jaqwonna brooks
"Constantly raising prices for people with no tickets or accidents. Never answers the phone…sends me texts with the wrong name all the time. Found out if you have a Kia or Hyundai the insurance company will jack the price up sky high. I have never personally met Jim only a few of his agents and they were nice up until I voiced my opinion on the high prices! I didn’t appreciate having to get quotes and have another agent from a different company tell me the truth about why the rates were so high. My local agents kept lying and just saying it was my address. I didn’t appreciate that! This is officially my LAST MONTH FROM STATEFARM ESPECIALLY THIS BRANCH !!!"
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Tammy Terry

February 17, 2024

1  out of  5
rating by Tammy Terry
"State Farm dropped all claims during and after Hurricane Katrina 2005 and my kids were on the front page of the newspaper being rescued from our home. Our church turned us away and insurance company dropped us"
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Mursi Ahmad

January 28, 2024

5  out of  5
rating by Mursi Ahmad
"Friendly service"
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Pamela Evans

August 8, 2023

5  out of  5
rating by Pamela Evans
"Friendly service"
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Slow willams

June 28, 2023

1  out of  5
rating by Slow willams
"Though I like the staff at Jim Dickerson State Farm will soon been down a customer worst experience ever for not being at fault in a wreck"
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Emil Sierra

May 23, 2023

3  out of  5
rating by Emil Sierra
"No customer service! Went in today at 1:20 pm to ask questions about a $200 increase to my auto insurance and not even anyone in there to say anything. Waiting 5 minutes already seen a lady but she just went into another office. Not even a hello we will be with you in a moment. I just walked out and left."
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Michael Jones

May 18, 2023

5  out of  5
rating by Michael Jones
"I have nothing but nice things to say about My State Farm relationship! I get nothing but awesome service every time I need insurance advise, a quote on a policy,and just general questions!I have been with this office for years.Some of the original staff have come and gone and new faces appear but it’s always great!I want to give a great big shout out to the most awesome lady ….Erica! She is so professional with a great sense of humor.Her smile and wittiness is so contagious!A good contagious! It’s a pleasure to have such great service!!! Especially in these days!"
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Falcon Hughes

April 20, 2023

5  out of  5
rating by Falcon Hughes
"Great customer service."
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Kadiatou Graham

March 1, 2023

5  out of  5
rating by Kadiatou Graham
"Is micro Box bread crochet bread"
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Erick Anderson

January 31, 2023

1  out of  5
rating by Erick Anderson
"Jim Dickerson is a really great guy but jahmani Barnes is so incompetent he makes it impossible to have insurance through this office ."
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Mark Graminski

September 2, 2022

2  out of  5
rating by Mark Graminski
"Had Jim Dickerson for literal decades had no real issues until I tried to cancel my policies. My policies are still active a month after requesting the cancelation and I'm now being charged a new bill. Best to avoid State Farm I guess."
We responded:
"Mark, I really hate to hear about your dissatisfaction with this occurrence, especially after decades of commitment to us. I would like to apologize for any miscommunication and expectations that were not met by my team. We should have let you know that even when we process a cancellation there is a timeline for those requests to be worked by the State Farm Underwriting Team, and while that process is going on your normal monthly bill will still go out as scheduled, but when the cancellation is processed it is effective for the requested cancellation date, and would render the bill received inaccurate as there would actually be no amount due after that cancellation. I really hope this helps clear up any questions, but if you have any other concerns please feel free to give the office a call and speak to myself or my office manager. I appreciate your decades of commitment. -Jim Dickerson"
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James Bigbie

August 24, 2022

1  out of  5
rating by James Bigbie
"Horrible customer service, gave us a quote on insurance with all the necessary information, then the next day and told us they didn’t input the information for the quote given to us. Told him we needed 2 cars insured for 24 hrs, but the second car we had insured he later said it was not covered. It really makes me want to shop for a better insurance company, after 8 years of being with them."
We responded:
"James, I hear your review, and I sincerely apologize for any inconvenience this situation has caused you. I am calling you on the phone as I type this, but I wanted to make sure your post did not go unanswered, as we take all out reviews from our clients very seriously, good or bad. Firstly, I would like to thank you for your years of commitment with our agency. Secondly, I would like to remedy this situation as soon as possible, as we need to make sure your vehicles are covered appropriately. If I cannot reach you on my call, I will reach out to you again later in the day. You can also call the office and speak with my office manager. Again, I am so sorry for this lapse in our customer service, I hope that we can come to a resolution to restore your confidence in our agency. -Jim Dickerson"
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Ross Pickle

May 19, 2022

5  out of  5
rating by Ross Pickle
"Amazing customer service!"
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PJ McKean

April 26, 2022

5  out of  5
rating by PJ McKean
"I am so very happy with the agents in this office! Helpful, attentive and knowledgeable. They make my life easier. Thanks, Y’all!!!"